Terms of Service
Last Updated: November 2024
These Terms of Service (“Terms”) govern your use of The Real Assets Lab services. By using our services, you agree to these Terms.
1. Acceptance of Terms
By accessing or using The Real Assets Lab (“RAL,” “we,” “us,” “our”) services, you agree to be bound by these Terms.
If you do not agree, do not use our services.
These Terms constitute a legally binding agreement between you and RAL.
2. Services Description
RAL provides:
– Real estate analysis and reporting
– Investment due diligence services
– Property evaluation instruments
– Educational content and insights
– Consultation services
We do NOT provide:
– Investment advice or recommendations
– Property sales or brokerage services
– Legal advice or contract drafting
– Property management services
– Guaranteed returns or outcomes
3. Service Limitations
IMPORTANT DISCLAIMERS:
– Analysis is Not Advice: Our reports are informational only. They do not constitute investment advice, recommendations, or solicitations.
– No Guarantees: We do not guarantee investment returns, property performance, or market outcomes.
– Professional Advice Required: Consult licensed financial advisors, lawyers, and tax professionals before making investment decisions.
– Assumptions and Limitations: All analysis is based on assumptions, available data, and market conditions at the time of analysis.
– Independent Verification: You should independently verify all information before making decisions.
You acknowledge that:
– Real estate investments carry risk
– Past performance does not predict future results
– Market conditions can change
– You are solely responsible for investment decisions
4. User Obligations
You agree to:
– Provide accurate information for analysis
– Use services for lawful purposes only
– Maintain confidentiality of your account
– Not misrepresent your identity or authority
– Not reverse-engineer our methodology
– Not redistribute our reports without permission
– Comply with applicable laws and regulations
You will not:
– Use services to commit fraud or illegal activity
– Impersonate RAL or our clients
– Scrape, copy, or reproduce our content
– Attempt to access unauthorized areas
– Interfere with service operation
– Violate intellectual property rights
5. Intellectual Property
Ownership:
– RAL owns all intellectual property in our services, including:
– Methodology and formulas
– Report templates and formats
– Analysis tools and instruments
– Website content and design
– Trademarks and branding
Your License:
– You receive a limited, non-exclusive, non-transferable license to use reports we provide you.
– Reports are for your personal use only.
– You may not redistribute, sell, or publicly share our reports without written permission.
Your Content:
– You retain ownership of information you provide.
– You grant us a license to use your information to provide services.
– We may use anonymized case studies (with explicit consent).
6. Payment Terms
Pricing:
– Prices are quoted in AED unless otherwise stated.
– Prices are subject to change with notice.
– Rush services incur additional fees.
Payment:
– Payment is due upon service request unless otherwise agreed.
– We accept credit card, bank transfer, or other approved methods.
– Refunds are subject to our Refund Policy (see Section 7).
Taxes:
– Prices exclude VAT and other applicable taxes.
– You are responsible for all taxes on services purchased.
Late Payment:
– Late payments may result in service suspension.
– Interest may accrue on overdue amounts.
– We reserve the right to pursue collection.
7. Refund Policy
Refunds are available:
– Before analysis begins: Full refund minus processing fee (5%)
– During analysis (before delivery): 50% refund
– After delivery: No refund (unless material error in our methodology)
No refunds for:
– Change of mind after receiving report
– Market changes after analysis date
– Investment losses based on our analysis
– Subjective dissatisfaction with findings
Material Errors:
– If we identify a material error in methodology or calculation, we will correct it free of charge.
– If error significantly affects conclusions, partial refund may be issued at our discretion.
Refund Process:
– Submit request to [email protected]
– Include order number and reason
– Decision within 5 business days
– Refunds processed within 10 business days
8. Disclaimer of Warranties
SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, express or implied, including:
– Warranties of merchantability
– Fitness for a particular purpose
– Non-infringement
– Accuracy or completeness
– Uninterrupted or error-free service
We do not warrant that:
– Our analysis is error-free
– Reports will meet your specific needs
– Services will be available at all times
– All data sources are accurate
You assume all risk associated with use of our services.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
– RAL is not liable for any direct, indirect, incidental, consequential, or punitive damages.
– Our total liability is limited to the amount you paid for the specific service.
– We are not liable for investment losses, missed opportunities, or financial damages.
This includes liability for:
– Errors or omissions in analysis
– Delays in service delivery
– Data breaches or security incidents
– Third-party actions or failures
– Force majeure events
Exceptions:
– Limitations may not apply where prohibited by law.
– We remain liable for gross negligence or willful misconduct.
10. Indemnification
You agree to indemnify and hold harmless RAL, its officers, employees, and agents from:
– Claims arising from your use of services
– Your violation of these Terms
– Your violation of applicable laws
– Infringement of third-party rights
– Misrepresentation of information provided
This means you will cover costs, damages, and legal fees if we are sued because of your actions.
11. Confidentiality
Mutual Confidentiality:
– We treat your analysis requests as confidential.
– You agree not to disclose our proprietary methodology.
– Neither party will disclose confidential information without consent.
Exceptions:
– Information required by law to disclose
– Information already public
– Information independently developed
Remedies:
– Breach may result in injunctive relief
– Damages may be pursued for unauthorized disclosure
12. Dispute Resolution
Governing Law:
– These Terms are governed by the laws of the United Arab Emirates.
– Disputes are subject to the exclusive jurisdiction of UAE courts.
Informal Resolution:
– Before legal action, parties agree to attempt good-faith negotiation.
– Contact: [email protected]
– 30-day negotiation period required.
Arbitration (if applicable):
– Disputes may be resolved through arbitration in Dubai.
– Arbitration conducted in English under DIFC-LCIA rules.
– Each party bears own costs unless arbitrator decides otherwise.
Class Action Waiver:
– You agree to resolve disputes individually, not as part of a class action.
13. Termination
We may terminate or suspend your access:
– For violation of these Terms
– For fraudulent activity
– For non-payment
– For misuse of services
– At our discretion with notice
Upon termination:
– Your license to use services ends immediately
– You must cease using all RAL materials
– Outstanding payments become due
– Confidentiality obligations survive
You may terminate:
– By ceasing use of services
– By requesting account deletion
– With notice to us
14. Changes to Terms
We may modify these Terms at any time.
Changes effective:
– Immediately upon posting for new users
– 30 days after notice for existing users
Notification:
– Email to registered users
– Prominent notice on website
– Updated “Last Modified” date
Continued use after changes constitutes acceptance.
If you disagree with changes:
– Stop using services
– Contact us to discuss concerns
– Request account closure
15. General Provisions
Entire Agreement:
– These Terms constitute the entire agreement between you and RAL.
– They supersede all prior agreements or understandings.
Severability:
– If any provision is invalid, the rest remains in effect.
Waiver:
– Failure to enforce a right does not waive that right.
Assignment:
– You may not assign these Terms without our consent.
– We may assign to affiliates or successors.
Force Majeure:
– We are not liable for delays due to circumstances beyond our control.
Notices:
– Send legal notices to: [email protected]
– We will send notices to your registered email.
Language:
– English version controls in case of translation conflicts.
16. Contact Information
Questions about these Terms?
Email: [email protected]
Phone: +971 XX XXX XXXX
Address: [Physical address]
Business License: [License number]
Regulatory Authority: [If applicable]
Response time: Within 5 business days for legal inquiries.
Acknowledgment
By using The Real Assets Lab services, you acknowledge:
– You have read and understood these Terms
– You agree to be bound by these Terms
– You are legally able to enter into this agreement
– You will comply with all obligations herein
Last Updated: November 2024
Version: 1.0
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